We're sorry but UC Browser is currently not supported.

Please consider using any other Browser or download the Alaskan Cuisine App for your smartphone or tablet for free:

Download the Alaskan Cuisine App for Android

Download the Alaskan Cuisine App for iOS

Thank you.

FAQ

Frequently Asked Questions

General

What is Alaskan Cuisine?

Order food from home or work or book a table the easy way from the best restaurants in Alaska with alaskancuisine.us.

Ordering from alaskancuisine.us is simple and time efficient online via our Website or our Mobile App. No matter what you are craving or where you are in Alaska, on Alaskan Cuisine you can find it all, be it Pizza, Burgers, Sushi or even Sweets. Simply search for the City you are in and you will find a list of all available partnered restaurants and you can sort them by Cuisine and/or Service Type as well.

If your question was not answered to your satisfaction, please contact our customer service.

How does food ordering on Alaskan Cuisine work?

Simply enter your location, choose a restaurant, pay online or in cash and get your food delivered. It's that easy!

If your question was not answered to your satisfaction, please contact our customer service.

What services does Alaskan Cuisine offer?

Alaskan Cuisine offers table booking, ordering and pre-ordering food online for restaurants and customers exclusively in Alaska. Our mobile app allows you to place your orders at any time, any place. For restaurants we're offering a driver and a remote app, to manage your orders and deliveries with ease.

If your question was not answered to your satisfaction, please contact our customer service.

Cuisine Points

What are Cuisine Points?

Cuisine Points are a Loyalty points program exclusively earned through orders from restaurants on alaskancuisine.us.

If your question was not answered to your satisfaction, please contact our customer service.

How do I earn Cuisine Points?

You may earn Cuisine Points by ordering from your favorite restaurant on alaskancuisine.us.

If your question was not answered to your satisfaction, please contact our customer service.

How much Cuisine Points do I get?

The amount of Cuisine Points you can earn varies by restaurant and will be shown in their respective menus depending on the value of the meal.

If your question was not answered to your satisfaction, please contact our customer service.

Where can I view my earned Cuisine Points?

You can review your Cuisine Points in your account on the alaskancuisine.us mobile app or on our website in your account > my points.

If your question was not answered to your satisfaction, please contact our customer service.

I did not receive any Cuisine Points for my order

The restaurant you ordered from may not offer Cuisine Points or the value of the meal was below the earnings threshold. It may also take 24hrs for Cuisine Points to be credited to your account, if you haven't received Cuisine Points after 24hrs please contact our customer service.

If your question was not answered to your satisfaction, please contact our customer service.

Can I redeem Cuisine Points at any restaurant?

Usually you can only redeem your points at the same restaurant you placed your previous orders with. Some restaurants may accept redeeming points globally on alaskancuisine.us, which means you can redeem points earned from other restaurants too.

If your question was not answered to your satisfaction, please contact our customer service.

How do I redeem my points?

You can add a discount voucher to your order when filling in the order details. Under your order you will find a "Enter Voucher here" field and a button "Use Voucher" to activate it. Please note: Cuisine Points can only be used in combination with an online payment.

If your question was not answered to your satisfaction, please contact our customer service.

Can I turn my Points into money?

Cuisine Points can only be redeemed when you are ordering through alaskancuisine.us thus making an online payment and can't be exchanged into money.

If your question was not answered to your satisfaction, please contact our customer service.

Quality

Is there a price difference between the local and online menu of a restaurant?

All restaurants are encouraged to use the same price on alaskancuisine.us as it's listed on their local menu. However you might be charged with a Delivery fee.

If your question was not answered to your satisfaction, please contact our customer service.

Who is responsible for the quality of my ordered items?

The restaurant you order from is responsible for the quality of your ordered items as well as delivery. Alaskan Cuisine only provides the platform and the apps to let customers and restaurants communicate with each other.

If your question was not answered to your satisfaction, please contact our customer service.

How does the rating system work?

When your order has been delivered the customer will have the option to rate this order. Leaving feedback will help the restaurant to improve their service in the future. Restaurants that are constantly rated with 5 stars will qualify to appear in our featured restaurants section on alaskancuisine.us. Negative feedback also helps other customers to avoid ordering from a restaurant which is always late with their delivery. The restaurant may reply to any feedback to thank the customer for the review or explain the situation.

If your question was not answered to your satisfaction, please contact our customer service.

The restaurant did not receive my order

If you have received an order confirmation but the restaurant did not receive your order please contact our support at [email protected]. Please try placing your order again, while we are investigating the issue.

If your question was not answered to your satisfaction, please contact our customer service.

Food Orders

How can I order?

You can place your order on our website alaskancuisine.us or in our mobile app, Alaskan Cuisine Mobile for iOS and Android.

If your question was not answered to your satisfaction, please contact our customer service.

How can I edit my order?

You can select your order in our mobile app or in your account on alaskancuisine.us and edit it.

If your question was not answered to your satisfaction, please contact our customer service.

How do I cancel my order?

You may cancel your orders in your account or in our mobile app within 3 days as long as your order status is still in a "pending" state. If you order has already been processed, please contact the restaurant by viewing their information tab on their menu page. In case you order is already prepared or on its way, you may not be eligible for a refund. We recommend to leave any negative experience as feedback for your orders as Alaskan Cuisine is not involved in the process of the order cancellation policy for each restaurant.

If your question was not answered to your satisfaction, please contact our customer service.

How do I know my order was confirmed?

You will receive an SMS or E-Mail notification from Alaskan Cuisine with the message, that your order has been received by the restaurant after you've successfully placed your order and it has been processed by our system.

If your question was not answered to your satisfaction, please contact our customer service.

I did not receive a confirmation

First, please make sure your phone number is correct. If your order appears in your order history in your account it could be that the restaurant has insufficient SMS credits and is not able to send an order confirmation or any other SMS notifications.

If your question was not answered to your satisfaction, please contact our customer service.

Where is my order?

You can always check the status of your orders in your account. If your order has been accepted, it will be processed by the restaurant and delivered as soon as possible. You can also find the delivery time when placing your order in the cart sidebar. If you think your order is late, please contact the restaurant directly.

If your question was not answered to your satisfaction, please contact our customer service.

I didn't receive my order

Please check if you have received an order update or notification from the restaurant. Please contact the restaurant directly to resolve any issues with your order.

If your question was not answered to your satisfaction, please contact our customer service.

How can I rate a restaurant?

You can rate a restaurant after you've ordered from it. You will either find a review button on the restaurants page or in your order history.

If your question was not answered to your satisfaction, please contact our customer service.

May I also order by phone?

You can order by phone, but you will not get any benefits you may get from ordering online, such as Cuisine Points.

If your question was not answered to your satisfaction, please contact our customer service.

How can I add special instructions?

If you're allergic to any ingredients you can add a special instruction for each dish that has been added to your cart. Simply click the pen icon to open a new window where you can change the quantity and leave a note for the restaurant. Some items with different sizes and additional options will open in a new window by default before they're added to your cart. You can find the button 'Special Instructions' right next to the field 'Quantity'.

If your question was not answered to your satisfaction, please contact our customer service.

Delivery

What happens after I placed my order?

The order arrives in our system and is directly sent to the chosen restaurant. After a few seconds the restaurant receives the order by email, fax, sms or our remote app. This way you can always be sure that your order will be correctly sent to the chosen restaurant.

Once the restaurant has received all the details of your order, it is their responsibility to prepare and deliver your meal. Alaskan Cuisine is only responsible for the sending of the order, not for the final product (service, quality of the food and delivery).

If your question was not answered to your satisfaction, please contact our customer service.

How long does the delivery usually take?

On average, it takes 45-60 minutes in between the moment when the order is placed and the moment it's delivered. The delivery time can vary from one restaurant to another and depends on the number of orders the restaurants has to prepare. Keep in mind that on Sundays, it may take a little longer seen that restaurants are very busy.

It is also possible to select the time you wish to receive your order. You can select this on the checkout page. The selected time will be noted in the confirmation email.

We are not responsible for the restaurant's delivery times. If ever a restaurant can't respect a requested delivery time, they must contact the customer as soon as possible to inform them of the delay. If your order was not delivered on time, please call the restaurant on the phone number provided in the confirmation e-mail or contact our customer service.

If your question was not answered to your satisfaction, please contact our customer service.

How much do I have to pay for the delivery?

Placing an order via alaskancuisine.us costs as much as a telephone order. The delivery service is not allowed to charge other or higher delivery costs than the regular ones.

The delivery costs are determined by the delivery service itself and depend on the area to which it is delivered. Alaskan Cuisine has no influence on the amount of delivery costs.

If your question was not answered to your satisfaction, please contact our customer service.

How can I track my order?

At the moment, this option is not available for customers. Restaurant owners however will be able to track their drivers in real time with our Alaskan Cuisine Driver app.

If your question was not answered to your satisfaction, please contact our customer service.

Is my area covered by a specific Restaurant?

Each restaurant determines its delivery areas and might therefore not deliver to your area. The restaurant is responsible for setting their respective City of delivery and areas (Anchorage, Fairbanks, Juneau). Is there no offer in your city? Recommend your favorite restaurant to us and we'll get in touch.

If your question was not answered to your satisfaction, please contact our customer service.

My order was late

In case you order is not delivered on time, we advise you to first contact the restaurant on the phone number provided in the confirmation email. The restaurant is responsible for the preparation and delivery of your order. We are only an intermediate between you and the restaurant. We are just responsible for the transmission of the order. We make sure each order is rapidly and accurately sent to the selected restaurant.

If you get no reply from the restaurant, contact our customer service at [email protected] to make your complaint. We will find a solution for you and talk you through possible options.

If your question was not answered to your satisfaction, please contact our customer service.

I received items that I did not order

If something is wrong with your order, please contact the restaurant for the fastest possible solution.

Please always save your confirmation e-mail as it is considered as proof of content of your order. If an item has not been delivered but has already been paid online please contact the restaurant first.

If your question was not answered to your satisfaction, please contact our customer service.

I did not receive my order at all

Your order may not have been delivered for two reasons:

The delivery service received your order but did not deliver it.
We also would like to ask you to tell our customer service about your complaint, so that we can find out the reasons for the failure to deliver your order and take appropriate action.

The delivery service did not receive your order due to technical problems.
Our system can not reach the delivery service and therefore can not forward your order. Unfortunately, in such a situation your order remains in a pending state until cancelled. Please contact our customer service and we will rapidly investigate the issue.

If your question was not answered to your satisfaction, please contact our customer service.

Payments

Is it safe to pay on alaskancuisine.us?

When processing online payments through alaskancuisine.us, we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order. Furthermore if you're using one of our Payment Gateways such as Authorize.Net, PayPal or Stripe, your payment will be processed as safe as it can get for online payments. All of these payment providers are well known around the world and with millions of transactions each day there is absolutely nothing to worry about.

If your question was not answered to your satisfaction, please contact our customer service.

Which payment methods are available?

Alaskan Cuisine offers each restaurant different payment providers to handle their online payments while Alaskan Cuisine itself is accepting PayPal only for the time being. These payment providers are Authorize.Net, Braintree, PayPal, and Stripe. Some restaurants might only offer the classic Pay on Delivery option, where you have to pay in cash when your order arrives. You can also pay with your credit card, where your card information will only be stored until your order has been paid, delivered, cancelled or declined - depending on the status. Please let us know if you wish to see any other payment providers in the future on alaskancuisine.us and we'll add them in our next update.

If your question was not answered to your satisfaction, please contact our customer service.

Do you store my credit card information?

We temporarily store your credit card information until your order has been paid, delivered, cancelled or declined. After that, all of your credit card information will irreversible deleted from your systems and we or the restaurant will not be able to recover them in any way. If your orders status is stuck on pending (in case your order status has not been updated by the restaurant), you can also delete your credit card information in your account manually. We're also performing automated and regular scans for orders that have been inactive for too long to avoid any human error.

If your question was not answered to your satisfaction, please contact our customer service.

I'm receiving an error when I try to pay online

If you think your online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.

The confirmation e-mail is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company.

If you still have no confirmation email in your inbox, you can either try to contact the restaurant or the online payment provider. If there are any errors on our page, please do not hesitate to get in touch with us so we can resolve any problems on our end.

If your question was not answered to your satisfaction, please contact our customer service.

Account

Do I need an account to order on alaskancuisine.us?

Yes, you will have to create an account to enjoy the full functionality of our ordering system.

If your question was not answered to your satisfaction, please contact our customer service.

How do I use my account?

On the right top of our website find and click "Account" to access the sign up and later your account login. Fill in the required boxes and press "Create Account". You can also do this via our Alaskan Cuisine Mobile App. A verification SMS will be sent to your mobile number.

If your question was not answered to your satisfaction, please contact our customer service.

How do I sign up?

When you are logged in, you will always be asked if you wish to go to your account or continue on the same page. This will not interrupt your ordering process. If you order while you are logged on, your favorite restaurants and your orders will be saved for your next visit. To go to your account just click on 'account' at the top of the page.

In your account you can change your details and password and find your favorite restaurants. Your address details and all your previous orders will also be saved in your account. You can choose to add different addresses to your account. This is very handy if you often order from different locations!

You can also repeat any of your previous orders. Under order you chose the order you want to repeat and then press "re-order this". The order goes directly to your basket. From there you finish the order process by choosing the address and payment method. This option is available in our App.

If your question was not answered to your satisfaction, please contact our customer service.

I've lost my username / password

You have already created an account but you can't remember your password? Click on "Account" at the top of the page. Then click on "Forgot Password?". Fill out your email address and a new password will be sent to you by email.

Our Alaskan Cuisine Mobile App has the same option for you available.

If your question was not answered to your satisfaction, please contact our customer service.

How do I delete my account?

If you wish to delete your account on alaskancuisine.us, please contact our customer service with the request to delete your account and kindly provide your first and last name and your e-mail address of your account. If there are no pending orders active in your account all of your personal data will be irreversible deleted.

If your question was not answered to your satisfaction, please contact our customer service.

Website & Mobile Apps

Is it free?

Our Website and Mobile Apps are free of charge. Simply download our mobile app, create an account and start ordering from your favorite restaurant.

If your question was not answered to your satisfaction, please contact our customer service.

Vouchers/Cuisine Points

What are Cuisine Points?

Cuisine Points are a Loyalty points program exclusively earned through alaskancuisine.us and as a restaurant owner you can decide when and how many points may be earned for what value or meal. Cuisine Points may only be redeemed at the Restaurant they were earned at, unless you decide to accept points earned at other restaurants on alaskancuisine.us.

If your question was not answered to your satisfaction, please contact our customer service.

How do I set Cuisine Points?

Login to your restaurant merchant panel via the link provided in the E-Mail after you've signed up with us. After you log in you will find the point "Cuisine Points Setting" in the left hand menu. In this menu you will be able to disable the Cuisine Points system all together or choose from a variety of other options such as how Cuisine Points may be earned, how many may be earned as well as how to may be redeemed.

If your question was not answered to your satisfaction, please contact our customer service.

Orders

How do I receive orders?

You can choose from any of the following alert channels:

Push notification (default)
SMS (text message)
E-Mail
Fax

After receiving your order you will have to confirm it in your merchant panel on alaskancuisine.us order via our app Alaskan Cuisine Remote.

If your question was not answered to your satisfaction, please contact our customer service.

Are SMS/Fax notifications free?

No, you will have to purchase SMS and/or Fax credits in order to receive alerts and send confirmation to your customers. You may purchase SMS and/or Fax credits after you've signed up.

If your question was not answered to your satisfaction, please contact our customer service.

What happens if I miss an order notification?

Online orders are treated the same way as if a customer calls you by phone. Each order should be answered as fast as possible as your customer is waiting for you. If you've missed an order you should contact your customer immediately. Please note that missing orders may result in a negative feedback from your customers on alaskancuisine.us. Orders that cannot be accepted or completed must be 'declined' or 'cancelled'.

If your question was not answered to your satisfaction, please contact our customer service.

Can I use my own receipt printer?

Unfortunately our website and apps currently only support a specific printer and cannot be used with other devices at this time. We're aware of this limitation and we will add support for more printers in the future.

If your question was not answered to your satisfaction, please contact our customer service.

Can I refuse orders?

You always have the right to refuse service to someone. When you receive an order you will get an alert in your Merchant account where you can view the new order in the dashboard, there you have the option to edit the order and set it to declined.

If your question was not answered to your satisfaction, please contact our customer service.

Order status updates

When using alaskancuisine.us you will be able to edit your orders on our website in your account or via our mobile app. It is important that you edit the status of all orders for full system functionality. When you have an incoming order its status will be automatically set to pending and it is mandatory to update it to let your customer know in what stage it currently is.

If your question was not answered to your satisfaction, please contact our customer service.

Packages

I'm a restaurant owner - how can I sign up?

Signing up on alaskancuisine.us is pretty simple. Click on Restaurant Sign up in the top menu on our Website. There you will be able to choose one of our packages (we link to signup here) and sign up , after which you will be prompted to fill out all important information such as your Restaurants name, Phone number, Address etc.

The last step on that same page is to fill in your Login information, which will be the information you will need to sign in to your Merchant. Read the Terms & Conditions and the Privacy Policy carefully and tick agree and press next. You will receive a confirmation email to activate your account. You may now login to your Merchant account after successfully activating your account.

If your question was not answered to your satisfaction, please contact our customer service.

Will my package auto-renew when my subscription runs out?

No. We don't want you to pay for something you don't need in case you forgot to cancel your subscription and our standard membership is for 30 days only. If you wish to subscribe for 3, 6 or 12 months you can select a package in step 2 of our restaurant sign up process.

If your question was not answered to your satisfaction, please contact our customer service.

What is the difference between Free, Premium and Premium Plus?

Free: Only table booking is available with this Package, food may not be ordered with this option. You may only present your Restaurant and Menu.

Premium: Full access to the Alaskan Cuisine system including the Alaskan Cuisine Driver App, Alaskan Cuisine Remote, Table booking, online ordering, Loyalty points reward system and Instant receipt-printing (currently only supports a specific printer).

Premium Plus: You gain all premium package features and additionally priority support and your restaurant will appear on top in the search results.

For more information please visit our App & Features section.

If your question was not answered to your satisfaction, please contact our customer service.

How do I add a link back to Alaskan Cuisine (applicable only for package Premium -50%)

You may either put a text or image link that leads directly to our website alakancuisine.us or to your restaurant on alaskancuisine.us.

Direct:
Alaskan Cuisine

Menu:
YOUR RESTAURANT on alaskancuisine.us

If your question was not answered to your satisfaction, please contact our customer service.

Settings

My Restaurant does not appear in the search results

Please check your merchant if you've set everything you need for your restaurant to appear, such as your delivery charge rates for each city or area/district (only applies to Anchorage, Fairbanks and Juneau).

If your question was not answered to your satisfaction, please contact our customer service.

Payment

What are payment gateways?

Payment gateways are an e-commerce software that authorize payments for online merchants, e-businesses or electronic businesses.

A payment gateway is a third-party between merchants and customer that securely take the money from customers and send it to the merchant's bank account and it is the virtual equivalent of a physical point-of-sale terminal located in most retail outlets.

If your question was not answered to your satisfaction, please contact our customer service.

How do payment gateways work?

1. An order will be placed by a customer on our website by submitting the order and checkout from the cart.

2. Alaskan Cuisine securely transfers the order information to the payment gateway and the customer will pay with their preferred payment method. The transaction is then routed to the issuing bank.

3. After the authentication process is successful, the transaction is either authorized or declined (depending on the funds available in the customer's account) by the issuing bank or credit card.

4. Payment gateway sends back a message to Alaskan Cuisine accordingly.

5. The bank settles the money with the payment gateway and the payment gateway settles the money to Alaskan Cuisine, in this case directly to your account.

Additionally you will need an account for every payment gateway if you wish to offer.

If your question was not answered to your satisfaction, please contact our customer service.

What payment gateways are available?

We're currently offering Authorize.net, PayPal, Stripe and Braintree. If you would like to see another Payment Provider that is currently not supported by Alaskan Cuisine, please let us know and we'll include it in a future update.

If your question was not answered to your satisfaction, please contact our customer service.

Do I need an account?

You will need an account for every payment gateway you wish to offer. Payment gateway accounts charge various different fees that can include monthly fees, fixed fees per transaction, variable fees based on a percentage of the amount, plus extra fees for things like chargebacks, payments from international cards, and so on, depending on which payment gateway you choose.

If your question was not answered to your satisfaction, please contact our customer service.

Can I offer more than one payment gateway?

Yes you may offer all available payment gateways, but keep in mind, that you will have to have an account for each payment gateway.

If your question was not answered to your satisfaction, please contact our customer service.

Why are credit card information of a customer no longer available?

Credit card information of your customers will be automatically deleted if the order status changes to paid, declined, cancelled or delivered. Make sure you have processed the payment before setting an order to one of the above statuses.

If your question was not answered to your satisfaction, please contact our customer service.

Terms & Privacy

Will Alaskan Cuisine treat my information with confidence?

Absolutely. We do not share or sell any sensitive client information to 3rd parties except necessary information to process payments through Payment Provider such as Authorize.Net.

If your question was not answered to your satisfaction, please contact our customer service.

Where can I find your Terms & Conditions?

You can find our Terms & Conditions here.

If your question was not answered to your satisfaction, please contact our customer service.

Where can I find your Privacy Policy?

You can find our Privacy Policy here.

If your question was not answered to your satisfaction, please contact our customer service.

821 N ST, STE 102, Anchorage, AK 99501 United States
Call us +1 907-318-2510
[email protected]

Menu

Others

Please enable JavaScript to use Alaskan Cuisine

We're sorry, but alaskancuisine.us will not work without JavaScript.